When was the last time you thought of your customers

Went to a fascinating seminar tonight by Ralph Ardill Founder of the Brand Experience Consultancy it was part of a series of design business seminars I have been involved in organised by http://www.futuresnetwork.org.uk/

The two most interesting points he raised for me where:

For a night club to be successful it has to have a door policy and what is the policy in my business.
The other bold statement was don’t be afraid to walk away from the client relationships that is not working.

Image Source

http://www.seminare.ch

He has given me lots to mull on.